Sewing Machine Service Department

Our Goal is to Keep You Sewing!

Our factory trained technicians remain certified and up to date on repair and maintenance of machines, both old and new. We are authorized service providers for Bernina, Brother, Janome, Nolting and Artistic machines. We will, however, work on most makes and models. We will give you a FREE estimate when you drop off your machine along with an estimated pick-up date.  

Regular maintenance of your sewing machine will keep it running smoothly, and ultimately, lengthen the life of the machine. Even if your machine is stitching fine, a regular tune-up (every 1-2 years depending on usage) will keep your machine well oiled, threads cleaned out of moving parts, feed dogs adjusted, needle bars adjusted, presser feet checked for wear, bobbin case and needle plates checked and adjusted. All of these things keep your motor from overworking and grooves from forming that cause thread jams. All service work comes with a 6-month warranty on the work that was performed.

Service Sewing Machines at The Sewing Center in Rapid City, South Dakota

Machine Health Tips

      • Change the needle on a regular basis  — dull needles not only damage fabrics, they are more likely to bend or break and cause machine damage.
      • Clean and oil the bobbin case area on a regular basis — this keeps lint and threads from building up and causing problems.
      • DON’T change the tension on your regular sewing bobbin case — the screw has no markings to indicate its original position. ALWAYS adjust tension from the top using the numbered dial. (The exception is bobbin drawing- a special technique- in which case a second, separate bobbin case should be used!)
      • Use the correct presser foot for the job.
      • Be sure you are threading correctly — putting your bobbin in backwards is easy to do and causes a myriad of problems.
      • Bring your machine in for a regular tune up — just like you do for your car! Heavy users should bring them in annually and everyone else can be bi-annually.

Service FAQ’s

How Often Should My Machine Be Serviced?

It is recommended that heavy users have their sewing machines serviced once a year. If your machine is just being used occasionally, then plan to take your machine in every other year for service. There is nothing worst that being frustrated the next time you sit down to sew something. Take a pro-active approach in keeping your sewing machine service to keep it smoothly running for years to come.

What Do I Need to Bring With My Sewing Machine?

To ensure that we can get your machine back on it’s feet as soon as possible please bring the following items with your sewing machine when it comes in for service:

  • Foot Controller
  • Power Cord
  • Most Used Presser Foot 
  • Bobbin and Bobbin Case
Do You Offer A Service Warranty?
  • Shop Labor is warrantied for 90 days from the date that service was performed
  • Parts are warrantied according to the individual part manufacturers

If we can not fix the machine the is NO CHARGE. Guaranteed! We stand behind all of the work that we perform. Our policy is to call you and discuss repair options if parts are needed that will cost more than $10.00.

STILL HAVE QUESTIONS?

If you still have questions about the service of your machine, please feel free to contact us by calling (605) 348-1010 or by emailing thesewingcenter@rapidcitysewing.com